All cancellations must be made within 24 hours of placing your order to be eligible for a refund. We pay our staff for processing your order and packing it and pay for shipping, so please be conscious of this rule. 

Luxury Western Handbags: FINAL SALE 

We do not accept returns for these bags due to limited inventory and high demand.  We encourage customers to review product descriptions, measurements, color, and photos before purchasing. We carefully inspect and package each item to ensure it arrives in excellent condition. 

Clothing Returns

All full-priced, unused, unwashed and unworn merchandise can be returned for store credit. The store credit that will be given is the amount paid for merchandise prior to shipping. Charlie Brae is not responsible for payment of return labels if you need to return an item for exchange. All items must be sent back within 10 days of receiving the item in order to receive a store credit. Once we receive your item and do a quality check you will be emailed a store credit code to enter at checkout for your exchange purchase. 

No Return For Jewelry 

At Charlie Brae Boutique, we take pride in offering high-quality, carefully curated jewelry pieces. Due to the nature of these items, all jewelry purchases are final sale and are not eligible for return, refund, or exchange.

This policy applies to all jewelry items, including but not limited to:

• Earrings
• Necklaces
• Bracelets
• Rings
• Body jewelry

Why Jewelry is Final Sale

For the safety, quality, and integrity of our products, we do not accept returns on jewelry for the following reasons:

1. Hygiene & Safety Standards

Jewelry—especially earrings—comes into direct contact with skin and piercings. For health and sanitation reasons, we cannot restock or resell items once they have left our facility. This follows standard industry practices used by many leading retailers.

2. Product Integrity & Wearability

Jewelry is delicate and can be easily altered through wear, exposure to skin oils, perfumes, or environmental elements. We cannot guarantee the condition or authenticity of returned items.

3. Inventory Control & Limited Stock

Many of our jewelry pieces are limited-run or boutique-sourced. Accepting returns makes it difficult to maintain accurate inventory and continue offering exclusive styles to our customers.

4. Protection Against Fraud & Abuse

Final sale policies help protect our business from worn-and-returned merchandise and ensure fairness to all customers.

Order Accuracy Reminder

We encourage all customers to carefully review product descriptions, materials, and sizing details before purchasing. If you have any questions prior to ordering, our team is happy to assist.

By Completing Your Purchase

By placing an order with Charlie Brae Boutique, you acknowledge and agree to this final sale policy on all jewelry items. 

“Due to hygiene and boutique policy standards, all jewelry is FINAL SALE. No exceptions.”

Thank you for shopping with us! Please read the following shipping and liability policy carefully before placing your order:

1. Shipping Process: Once your order is processed and shipped, we provide you with tracking information to monitor your package along the way. It is your responsibility to be available to receive your package in a timely manner.

2. Liability for Missing or Damaged Items: We are not responsible for any missing or damaged items that occur during the shipping process. Any issues related to the condition or delivery of your package should be taken up directly with the shipping carrier, either USPS or 17 Track, as we are not liable for any shipping-related issues once the package leaves our facility.

3. Refunds and Chargebacks: We do not offer refunds or accept chargebacks for missing or damaged items during shipping. All chargeback requests due to not recieved (with the post office showing clearly it was delivered to the address provided to us) will be denied, and we will not be held liable for any chargeback claims. Any chargeback will be considered the responsibility of USPS or 17 Track, not our company.

4. Order Fulfillment: We fulfill and ship all orders promptly and accurately. Any discrepancies after the order has been shipped should be reported directly to the shipping provider.

Please be aware of this policy before placing your order. By completing your purchase, you acknowledge and agree that you understand and accept these terms.

Thank you for your understanding and cooperation.